After completing Negotiating: Everyday Negotiations, the user should be able to:

	Negotiate to buy or sell a home
	Negotiate to buy or sell real estate
	Negotiate a lease
	Negotiate to buy or sell a car
	Negotiate for a raise
	Negotiate for a loan
	Negotiate to return a purchase

Buying or Selling a Home

	The role of agents and brokers
	The most important information to have
	Making offers and counteroffers
	What to expect at the closing

Buying or Selling Real Estate

	Similarities between buying a home and buying commercial or investment property
	Deciding on an asking price for property
	What to know about a property before negotiating
	Negotiating tips for buying or selling property

Agreeing on a Lease

	How leases and subleases are different
	Negotiable lease terms
	Five tips for negotiating leases

Buying or Selling a Car

	Five key areas to focus on when you buy a new car
	How to successfully negotiate to buy or sell a used car
	How to successfully negotiate a car lease

Getting a Raise

	The best time and place to pop the question
	How to get your boss in the right mood
	The two major reasons most employees fail to get a raise - and how to avoid them

Getting a Loan

	How to evaluate a lender
	What you can negotiate with a lender
	Information the lender will request
	Tips on negotiating with lenders

Returning a Purchase

	What to look for in a warranty
	How to ask for a return or refund
	What to do if you don't have a receipt or warranty
	What to do when you aren't getting good service

A typical course has the following features:

	Exercises that allow users to explore how a course topic applies to their own real-world situations
	A file containing the text of the exercises
	Simulations that allow users to practice course skills, even if they don't have access to the real application
	A course index
	A glossary
	A Skill Assessment