After completing MS Exchange Server 5.0: Troubleshooting, the user should be able to:

	Optimize the Exchange organization at all levels
	Perform basic troubleshooting
	Diagnose and resolve common migration, installation, and connectivity problems
	Describe hardware and software requirements for servers and clients
	Troubleshoot message flow between Exchange and Lotus cc:Mail systems
	Troubleshoot message flow between Exchange and MS Mail systems

Optimizing Exchange Design

	Optimize the design of your Exchange organization, including site boundaries and site-to-site and foreign connections
	Monitor and optimize the messaging environment
	Optimize directory and folder replication

Optimizing Individual Exchange Servers

	Optimize hardware configuration and environment settings
	Use Performance Monitor to monitor hardware performance, software performance, and environment settings

Using Performance Optimizer

	Run Performance Optimizer to adjust software settings and file locations
	Describe Optimizer's sequence of operations and analysis
	Make changes to Optimizer's default and recommended settings

Basic Troubleshooting

	Follow an organized troubleshooting procedure
	Diagnose and resolve network connectivity problems using Windows NT tools
	Diagnose and resolve permissions problems
	Diagnose and resolve dial-in access problems
	Use Windows NT tools to assist in troubleshooting Exchange

Solving Installation Problems

	Meet requirements for upgrading from Exchange Server 4.0 to Exchange Server 5.0
	Diagnose and resolve upgrade problems
	Diagnose and resolve server and client installation problems

Solving Migration and Connectivity Problems

	Anticipate migration problems
	Describe the advantages of using two-step migration
	Use Exchange and Windows NT tools to monitor and maintain Exchange network connectivity
	Use Recalculate Routing to troubleshoot remote connections
	Build routing redundancy into the network
	Diagnose and resolve server and client installation problems

Solving Foreign Connectivity Problems

	Describe message paths between Exchange and Lotus cc:Mail
	Describe message paths between Exchange and MS Mail
	Diagnose and resolve connectivity problems to Lotus cc:Mail
	Diagnose and resolve connectivity problems to MS Mail

This course is distributed with:

	Exercises that allow users to practice in Exchange Server
	A file containing the text of the exercises
	Simulations that allow users to practice course skills, even if they don't have access to the Exchange Server product
	An Exchange Server glossary