After completing this course, the student should be able to:
| Identify appropriate patterns of business prose |
| Format and organize memos, letters, reports and other business communication |
| Write letters that convey neutral, positive, negative and persuasive news |
| Write memos, proposals, press releases and other shorter forms |
| Write reports that convey informative, analytical and persuasive information |
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Patterns of Development
Explains how to organize and use eight patterns of business prose. Defines each pattern, suggests business applications and provides examples of each pattern in business communications.
| Narration |
| Causal Analysis |
| Persuasion |
| Description |
| Definition |
| Comparison/Contrast |
| Classification |
| Process Analysis |
Letters
Discusses the seven essential parts of a business letter and two traditional formats of business letters.
| Acceptable Formats
Letter parts: heading, date, inside address, salutation, body, complimentary closing, signature block. Block format. Modified block format. |
| Neutral and Positive News
How to write neutral and positive news letters. Providing appropriate information. Using effective language. |
| Negative News
Writing negative news letters. Providing appropriate information. Using effective language. |
| Persuasive News
Writing persuasive letters. Providing appropriate information. Using effective language. |
| Sales
How to write sales letters. Providing appropriate information. Using effective language. |
Memos, Proposals and Other Shorter Forms
Discusses formatting standards and techniques for writing memos, proposals, press releases, e-mail and faxes.
| Memos
Memo format. Writing effective memos. |
| Proposals
Proposal format. Writing effective proposals. |
| Press Releases
Press release format. Writing effective press releases. |
| E-mail and Fax
E-mail and fax format. |
Reports
Covers how to organize and format formal and informal reports.
| Acceptable Formats
Formatting formal and informal reports. Organizing information within a report. |
| Informational Reports
Writing informational reports. |
| Analytical Reports
How to write analytical reports. |
| Persuasive Reports
Writing persuasive reports. |
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