After completing A+ Certification: Troubleshooting, the user should be able to:
| Deal with clients professionally and gather important symptom information |
| Find clues to help solve system problems |
| Use software diagnostics to identify problems |
| Test hardware problems |
| Isolate system problems and dead system causes |
| Find and resolve operating system problems |
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Customer Service Skills
| Preparation |
| Establishing a rapport |
| Proactive service |
| Professional conduct |
| Organization |
Initial Troubleshooting Tips
| Initial troubleshooting steps |
| Performing a visual inspection |
Software Diagnostics
| Using software diagnostics |
| Using Microsoft Diagnostics (MSD.EXE) |
Hardware Troubleshooting
| Internal hardware |
| Special troubleshooting procedures |
Tracking Down Problems
| Checking a dead system |
| Non-classified problems |
| Isolating undefined problems |
Operating Systems Troubleshooting
| Basic troubleshooting |
| Troubleshooting MS-DOS |
| DOS operating problems |
Windows 3.x Troubleshooting
| Creating a clean boot disk |
| Windows 3.x setup problems |
| Windows 3.x operation problems |
| Reinstalling Windows 3.x |
| Optimizing Windows 3.x |
Problems Starting Windows 95
| Troubleshooting Windows 95 |
| Windows 95 startup problems |
| Creating an Emergency Startup disk |
| WIN Switches |
Isolating Windows 95 Problems
| Windows 95 log files |
| Windows 95 help files |
| Using Device Manager |
| The system tools |
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This course is distributed with:
| Exercises that allow users to practice creating boot disks |
| A file containing the text of the exercises |
| A glossary of computer maintenance, repair, and software terms |
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