After completing A+ Certification: Printers, the user should be able to:
 

	Identify the major types of printers
	Install printers in Windows 3.x and Windows 95
	Operate and troubleshoot dot-matrix printers
	Operate and troubleshoot ink-jet printers
	Operate and troubleshoot laser printers
	Troubleshoot printing problems specific to Windows

Types of Printers
 

	Impact printers
	Nonimpact printers
	Dot-matrix characters
	Fonts

Installing Printers
 

	Printer drivers
	Serial printer considerations
	Installing printers in Windows 3.x
	Installing printers in Windows 95

Dot-Matrix Printers
 

	The main control board
	Paper handling

Troubleshooting Dot-Matrix Printers
 

	Configuration checks
	Hardware checks

Ink-Jet Printers
 

	Drop-formation methods
	Ink delivery methods
	Ink-jet printer components

Troubleshooting Ink-Jet Printers
 

	Ink-jet printer configuration checks
	Ink cartridges
	Printhead not printing

Laser Printers
 

	Overview of laser printing
	The power supply
	The control board
	Stages of laser printing
	Component variations
	Paper handling

Troubleshooting Laser Printers
 

	Configuration checks
	Hardware checks

Troubleshooting Printing Problems in Windows
 

	Font-related printing problems
	Other printing problems in Windows
	Printing during a system crash
	DOS-related printing problems

This course is distributed with:
 

	Exercises that allow users to practice installing printers and troubleshooting Windows-related printing problems
	A file containing the text of the exercises
	A simulation that allows users to practice course skills, even if they don't have access to Windows 95
	A glossary of computer maintenance, repair, and software terms